Client support
For organisations with a Saueglobal support agreement. Email the desk and the same engineers pick it up, within the response time for your bundle.
How to raise something
Email hello@saueglobal.com with your organisation name and what is wrong. The desk is staffed Monday to Friday, 8am to 6pm.
Response times by bundle
The same targets as in our managed service packages.
| Essentials | Growth | Scale | |
|---|---|---|---|
| Support desk hours | Monday to Friday, 8am to 6pm | 24/5 | 24/7 |
| First response target | 4 working hours | 2 working hours | 30 minutes |
| Tier 2/3 escalation | On request | Included | Named engineer |