A 37-app estate, rescued

Our summary

We stabilised a 37-application estate after a major outage, and custom KQL dashboards removed 99% of alert noise so the team could see the incidents that affected the business.

The situation

A 37-application Power Platform estate went down. The client was operating a reactive break-fix model with no consolidated monitoring, no environment strategy and no clear escalation path when something complex broke.

Our brief was to stabilise it and then make sure it could not happen the same way twice.

Stabilisation

We acted as the senior Tier 2/3 escalation point for complex Power Platform and Microsoft 365 incidents. We led troubleshooting and root cause analysis, worked with Microsoft where needed, and took high-impact incidents through to cause rather than closing them at the symptom.

We moved Tier-1 applications into dedicated environments as part of a wider restructure, separating the critical from the experimental.

Monitoring and controls

We architected integrated monitoring across Azure Monitor, Application Insights and Microsoft Sentinel, then built custom KQL dashboards that cut alert noise by 99% while giving real-time analytics on business impact across the estate.

We deployed Conditional Access, MFA and Privileged Identity Management for privileged accounts, with break-glass access and named-location bypasses. The service desk received runbooks, escalation procedures and support documentation, and the client adopted our roadmap for ALM, DevOps, environment restructuring and long-term governance as its standing framework.

The result

The 37-application estate was stabilised and now runs as a monitored, governed managed service.

Alert noise is down by 99%, and Tier-1 applications sit in their own environments, away from experimental work.